Help centre
Everything you need to get connected
Installing an eSIM takes about a minute once you know where the menu is. Pick your device below, or read the general steps first.
Install guides by device
iPhone
iPhone XR or newer, running iOS 14 or later
Open guideAndroid
Most Android phones from 2019 onward, running Android 9 or later
Open guideiPad
Any Wi-Fi + Cellular iPad from 2018 onward, running iPadOS 14 or later
Open guideGoogle Pixel
Pixel 3 or newer (Pixel 3 and 3 XL bought in Japan, Australia or Taiwan are excluded)
Open guide
Questions people actually ask
Before you buy
Setup
Using your eSIM
Billing
The short version
Connect to Wi-Fi. The install needs internet, and you won't have any when you land.
Open Settings on your phone and find the mobile or cellular section.
Choose Add eSIM, then scan the QR code from your order.
Once you arrive, switch on the Prime line and turn on data roaming for it.
You need Wi-Fi to activate. Do this before you travel, or on airport Wi-Fi when you land. Your plan's countdown only starts once the eSIM first connects to a network abroad.
Still stuck?
Email us with your order reference and what you're seeing on screen. We answer within a few hours, and faster if you're already abroad.
Email supportsupport@prime-esim.com